Refund & Cancellation Policy — Travimi

1. Subscription Cancellation

You may cancel your subscription at any time from the Billing page in your dashboard. Upon cancellation:

Your subscription will remain active until the end of the current billing period.
You will not be charged for subsequent billing cycles.
Your account will automatically revert to the Free plan after the billing period ends.
Your data (proposals, images, branding) will be retained but access will be limited to Free plan limits.

2. Refund Policy

Since Travimi is a digital subscription service with immediate access upon payment, we generally do not offer refunds for completed billing periods. However, we evaluate refund requests on a case-by-case basis:

Within 48 hours of first payment: If you are unsatisfied with the Service and have not used more than 5 AI parses, we will issue a full refund.
Service outage: If the Service experiences significant downtime (more than 48 consecutive hours) during your billing period, you may request a prorated refund for the affected period.
Billing errors: If you were charged incorrectly (e.g., duplicate charges), we will issue a full refund for the erroneous charge within 5-7 business days.

3. How to Request a Refund

To request a refund, email us at support@travimi.com with your registered email address, the reason for the refund request, and the transaction ID (available in your Razorpay payment receipt). We will respond within 2 business days.

4. Refund Processing

Approved refunds will be processed via the original payment method (Razorpay) within 5-7 business days. The actual credit to your bank account may take an additional 3-5 business days depending on your bank.

5. Plan Downgrades

If you downgrade from a higher plan to a lower plan (e.g., Business to Pro), the change will take effect at the start of the next billing cycle. You will continue to have access to the higher plan features until the current period ends. No partial refund is issued for the remaining days of the current billing period.

6. Free Plan

The Free plan does not involve any payment and therefore is not subject to refunds. Free plan users can upgrade to a paid plan at any time.

7. Contact

For billing or refund queries, contact us at support@travimi.com